Q
What’s your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model and can be ready in 7-15 days once payment is received.
4) Shipping port: Shanghai / Nanjing, China.
5) Discounts: We offer good discounts for large quantities.
Q
How can I deliver my goods?
1) Sea freight: We will update sea freight once we know the sea port where goods will be delivered.
2) Agent designated by client: Please provide the contact details of your shipping agent, and we will arrange delivery accordingly.
Q
What is your service?
1) Inquiries related to our products or prices will be replied within 12 hours.
2) Well-trained and experienced staff will answer all inquiries in fluent English.
3) OEM & ODM services: We can assist with designing any customized racking.
4) Highly experienced professional engineers available to provide the best solutions.
Q
How do I purchase your product?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping.
Q
What’s your advantage?
1) Payment: We can provide O/A 40-60 days.
2) Lead time: Fast delivery capability for rush orders.
3) Factory price: Competitive direct factory pricing.
4) Warranty: Two-year warranty with broken parts replaced and dispatched to you.
Q
Does Jracking have an MOQ limitation and how are tooling fees handled?
MOQ: There is no strict MOQ limitation, but regular order quantities are recommended to fit at least one 20ft container (approx. 15 tons) for optimal pricing.
Tooling Fee: For necessary tooling requirements, the cost of opening a new mold is charged before the initial order and is partially or fully refunded once order quantities reach a specific threshold.
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